工作职责：

Manage multiple client SOP’s to ensure all processes are being followed correctly by cross functional Elogistic operational teams

Manage inconsistencies and issue resolution for the complete order fulfillment cycle to meet customer requirements including receiving, put-away, inventory management, picking & packing, value-added services, staging, shipping, and returns management.

Assist in e-commerce customer and fulfillment operations support to define breakdowns in current processes, and communicate back to the Elogistic Account Managers and Sales team with issue identification and steps taken to resolve current and future issue

Make sure proper communication and escalations processes are being followed for client issues and nonconformance of established SOP’s and processes

Drive timely resolution of operational, IT, or other issues related to client’s ecommerce fulfillment process

Ensures that all client ecommerce orders are picked according to the customer’s instructions including using proper supplies and carrier selections

Examines work for exactness, neatness, and conformance to policies to ensure compliance with established procedures are being followed

Work with cross-functional teams to pinpoint and resolve issues

Work with carrier partners to identify & resolve issues including tracking inquiries and claims processing

Identify areas of opportunities to enhance workflow processes from receiving inbound inventory shipments and returns, to ordering and billing client shipping supplies

Support Elogistic Account Managers on customer requests including customer operational process inquiries, questions on Elogistic KPI’s and client SLA’s

Work with sales and operations teams to evaluate feasibility of client special requests and coordinate implementation plans

Work with Elogistic channel team to make sure proper shipping services and routings are activated on OMS account

Collaborate with Account Managers to audit new client OMS/TOMS account set-up to make sure account is activated and ready for go live date and all shipping channels and product mappings are complete

任职要求：

Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience.

Must be fluent in both Chinese and English languages

2+ years of experience in e-commerce fulfillment operations, warehouse operations

Have experience in or working with ecommerce warehouse operations including working with all departments from inbound receiving to returns, and interfacing with small parcel carriers such as UPS, FedEx, DHL, USPS, etc.

Ideal candidate will have experience in domestic and cross-border shipments

Must possess good analytical skills, be tech-savvy, and detail-oriented

Demonstrate empathy for client issues and be a clear communicator with cross-functional teams

Be a true problem-solver – “Leave no stone unturned”

Be relentless and work with a sense of urgency

Take initiative to create and share new ideas for process improvement

Have experience with B to C e-commerce fulfillment or warehousing

Able to work independently while also being a collaborative, team player

Knowledge of ecommerce-based IT systems including OMS, TOMS, WMS